Notification Phase
What is a CASUALTY Affairs Contact Officer (CACO)?
A CACO officer is assigned by the Department of Defense to assist the families of ill, injured, or deceased members.
- Army — Casualty Assistance Officer
- Marine Corps — Casualty Assistance Calls Officer
- Navy — Casualty Assistance Calls Officer
- Air Force — Casualty Assistance Representative
- Coast Guard — Casualty Assistance Calls Officer
Once a CASUALTY Affairs Contact Officer (CACO) contacts you or your family:
Designate a trusted family member or friend as an advocate and have them gather as much information as possible. We suggest purchasing a digital recorder to record conversations. Ask for permission to record if you're in a two party consent state.
Have your advocate collect:
- Business Cards
- Physician Name(s)
- Treatment Notes
- Military Personnel (Name, Rank, Unit)
- Phone Numbers
- Timelines
- Medical Records (If at a Civilian Hospital)
IF YOUR LOVED ONE PASSES AWAY:
Demand a civilian autopsy, genetic testing, and pathology. During the autopsy. the medical examiner will take photographs, document any trauma, disease, or unusual physical characteristics. Samples of fluids and tissues will be obtained for microscopic, toxicological and genetic testing.
INVESTIGATIVE PHASE
Obtain Lead Investigator Contact information from Your CACO Officer
Inquire about Legal Counsel
Research potential lawyers. There are law firms that are experts in the Feres Doctrine and NDAA. These lawyers are specialists in military malpractice and negligence.
Be cautious regarding media requests
Ask your family, trusted friends, or lawyer (if retained) their advice if you are contacted by the media.
Save and organize all documentation
You will begin to receive letters from elected officials and other official correspondence. To save time and reduce headaches, put them in chronological order and place in a safe spot.
Wait for official investigation findings
The investigation typically takes several months. When reading through, there might be terms (military, medical, etc.) you are unfamiliar with. Ask friends in law enforcement, ex-military, or with a medical background to help or answer any questions.
FOIA additional information and tips for success
You can request as many FIOA documents as you would like. By law, each request is permitted 2 hours of research and the first 200 pages are free. Additional paid hours of research are available.
BY LAW: The FOIA request should be completed within 20 days. Occasionally. some requests might take up to 30 days - if so, follow up.
Additional Tips:
- Check to see if the information you're requesting is already available on the internet. Search across the government websites for information.
- Identify the correct agency for your request. There are many departments and each is responsible for handling its own FOIA requests. If you are unsure, click here to search for the correct agency.
- When submitting your FOIA requests, make them as specific and narrow in scope as possible. For example, Request dates and specific things like emails/medical records/chain of command.
Further resources
Grief Support Resources
Contact your Representatives
Grief Support Resources
Information on CACO
Contact your Representatives
Grief Support Resources